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When a school bus is stopped at a malfunctioning railroad crossing, the most appropriate first action is to call dispatch and have them make the necessary notifications. Dispatch plays a crucial role in coordinating responses in emergencies, including situations involving malfunctioning signals or encroachments on railroad crossings. They have the resources and authority to alert the necessary agencies, such as the railroad company and emergency services, ensuring that the situation is handled efficiently and safely.

This approach ensures that trained personnel are involved in assessing the situation and determining the best course of action. While checking for safety before attempting to go around or contacting other agencies might seem reasonable, it is essential to have dispatch informed first, as they can provide guidance and ensure that all protocols are followed.